Plan & subscription

Settings4 min read

Workspace settings → Plan & subscription is where billing-capable admins manage the SiteHut subscription for this company. Client invoice card payments and Xero sync are separate.

Workspace settings → Plan & subscription

desktop

When to use this

Use this to subscribe, switch plan, add seats or storage, or open the Paddle portal.

Do not use it to take payment on a job invoice. That is Card payments with Stripe under Integrations. Do not use it to push bills to Xero.

Before you start

• You are Owner, or your role includes billing manage.
• You can complete checkout in a browser (Paddle is Merchant of Record).

Note

Some workspaces have complimentary access and will not ask for a card. The in-app screen is always authoritative for prices and tax.

1

Open Plan & subscription

Go to Workspace settings → Plan & subscription. The card title is Plan & subscription.

2

Choose a plan or manage billing

Choose a plan offers Solo plan (1 seat, 50GB storage, 500 AI scans/mo) and Team plan (5 seats, 150GB storage, 1,000 AI scans/mo). You may also see Base plan.

Subscribe starts Paddle checkout. If you already pay, Manage billing opens the portal. Switch to Team plan appears when Solo with extras is no longer cheaper.

Extra seats and extra 50GB storage packs are line items on this screen. AI receipt scans usage is listed here; contact support@sitehut.app if you need a higher limit.

3

Confirm in the app

After payment, use Check payment status if the page has not updated. Seat counts follow Users (active members and pending invites).

What done looks like

• Status reads Active, Trial, or Free as on the card.
• Current usage shows seats and storage against the plan.
• Team members can sign in up to the included (plus extra) seats.

Common mistakes

• Paying pending invites you no longer need. Revoke them on Users.
• Mixing this bill with Stripe payouts on client invoices.
• Expecting Admin to change the plan. Billing controls need Owner or billing manage.

Trials, past due, and checkout problems

Banners on this screen explain trial days left, past-due payment, or cancelled (read-only) access. Update the card in Manage billing before the grace window closes.

If checkout fails, retry after checking with the card issuer. Email support@sitehut.app with the workspace name and the error. See Product limitations.